In Episode #138, we explore building and scaling a fulfillment business with handcrafted algorithms. We’re joined by Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike.
“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov
EPISODE GUIDE (LINKS, QUOTES, NOTES, AND BOOKS MENTIONED)
FULL TEXT TRANSCRIPT
CHAPTERS
This episode is our definitive guide to building and scaling a fulfillment business with handcrafted algorithms. In it we cover:
00: 00: 00 – Introduction
00: 01: 40 – The origin and scaling of ShipBob
00: 06: 38 – Meeting customers at their pain points
00: 10: 56 – The challenges of a fulfillment business
00: 15: 04 – Expanding from ShipBob warehouses to partner locations
00: 24: 28 – Custom software for scaling ShipBob
00: 33: 18 – ShipBob’s algorithms for stowing, picking, and packaging
00: 43: 06 – Strategic projects within the fulfillment space
00: 51: 53 – The importance of transparency with staff customers alike
ABOUT SHIPBOB
Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he’s led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob’s customers.
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