This clip is pulled from our recent webinar, How to Use Key Insights From Chat to Transform Your Customer Experience. Click here to view the entire presentation: /
4 Ways to Capture Insights From Web Visitors Using Live Chat and Chatbots
Insights = learning or data that can impact future actions and customer experiences.
CSAT = Customer satisfaction measurement typically measured on a 1-5 scale.
How to measure CSAT with live chat.