4 Ways to Capture Insights From Web Visitors Using Live Chat and Chatbots

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4 Ways to Capture Insights From Web Visitors Using Live Chat and Chatbots

Insights = learning or data that can impact future actions and customer experiences.

CSAT = Customer satisfaction measurement typically measured on a 1-5 scale.
How to measure CSAT with live chat.
Leveraging CSAT

NPS = A Net Promoter Score is a general measure of brand loyalty, and willingness to recommend your product.
How to implement with a chat bot.
Leveraging NPS
Chat Labels
Chat events and analytics.

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