Agency Profit Podcast #87 – Improving Client Retention w/ Shaun Clark

This week, we’re delighted to have CEO of HighLevel – Shaun Clark – on hand to help us learn about a very important and often overlooked metric in retention, especially if you have recurring services.

Points of Interest…
Client Retention and the Metric of ‘Churn’ 1: 17
The Two Types of Churn 3: 43
Agency Benchmark for Churn in Terms of Client Retention 5: 30
Retention & Churn as a Project-Based Shop 7: 26
Communication of Value & Price Point 9: 14
Closing the Gap Between Control & Visibility 11: 49
Pricing & Client Retention 16: 56

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