“7 Ways to Supercharge Your Customer Retention with Patrick Neff”
As marketers, we all know the importance of lead generation and how it fuels our business growth but many companies don’t spend enough time focused on building loyal repeat customers.
We will take a few minutes to talk about the importance of building a trusted long term relationship with your customers and how that can help you better focus your lead gen dollars.
Everyone has heard that acquiring new customers is much more costly than retaining existing customers but many businesses still don’t focus enough on the key areas that drive loyalty.
In this discussion, we will talk about the following tactics to help drive loyalty
Focus on optimizing your onboarding experience
Understand Time-To-Value and how it impacts customer loyalty
Don’t just understand your customer, understand how and when they use your product
Understand the customer journey but build experiences
Build experiences from the outside in
Focus on customer needs first and operational efficiencies second.
About BizHack Academy
BizHack Academy is a top provider of advanced digital marketing training. BizHack was named a top startup in Miami in 2019 by The Miami Herald and was part of accelerator programs funded by The Knight Foundation, Goldman Sachs and Entrepreneurs’ Organization. Since 2015, BizHack has trained more than 10,000 nonprofits and businesses including Miami Foundation, Knight Foundation, Radical Partners, Catalyst Miami, Children’s Movement of Florida, NBCUniversal, Univision, Whirlpool, Wells Fargo, Copa Airlines and Royal Caribbean.
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