Chapter 6: Customer Onboarding for High Touch SaaS

In this episode of the ‘Experience talk: Voice of Customer and Employee’, Tanuj Diwan – Head of Product at SurveySensum and is joined by a special guest – Irit Eizips- Chief Customer Officer & CEO at CSM Practice.

They are talking about Customer Onboarding for High Touch SaaS, its importance, best practices, the involvement of CSM, sales to customer success handoff, and a lot more.

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