CRM Talks [Episode 3]: How to use CRM for Customer Success

In the third episode of CRM Talks, our host Anna talks to Anastasia Tatsenko, our very own Head of Customer Success at NetHunt. Watch this video to find out how Anastasia uses CRM to provide the best service to NetHunt clients and effectively manage her team.

02: 43 About Customer Success role
04: 27 What would your day look without a CRM?
07: 04 Why is a CRM important for Customer Success?
09: 06 What are the most helpful CRM features?
12: 08 What are the CRM automations that save most of your time?
13: 48 Automation use cases from customers
16: 48 What to measure in a CRM
20: 20 How does CRM help to manage team?
25: 42 Question from the previous CRM Talks guest

Book a Demo with our lovely customer success team now and find out how your business can benefit from NetHunt CRM, too!

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—————————–About NetHunt CRM——————————–

NetHunt is a fully-fledged CRM, designed for sales, marketing, and customer service teams. Our mission is to help small and medium-sized businesses grow better, grow happier.

NetHunt is a Gmail CRM that brings sales automation and drip campaigns straight to your inbox. It has Webforms, LinkedIn, Facebook Messenger and Intercom integration, as well as covers a full set of features to automatically capture leads, nurture them, manage sales pipeline, and close deals faster.

Our customers use NetHunt to get the following done:
– To automatically capture leads via webforms.
– To send out drip campaigns and nurture leads.
– To organise client and lead databases.
– To capture leads with LinkedIn integration.
– To sync their Gmail activity with CRM and track sales processes.
– To sync their sales funnel with CRM stages, statuses, and tags.
– To manage individual and team tasks.
– To schedule follow-ups, bulk email campaigns, newsletters, and other types of communication with customers.
– To integrate NetHunt with other apps that they use every day.
– To store and access every moment of customer interaction with their sales team.
– To remind them about important calls, meetings, follow-ups.
– To monitor sales metrics and improve sales performance.
– To sync activities between sales, marketing, and support departments.
– To never miss a potential lead.

Book a demo and learn about how your business can succeed with NetHunt CRM! K

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