Customer Success Tips for Building an Online Community


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What is an online community? Why is online community building important?
Will a customer community be beneficial for your company and your customers? Why are SaaS companies slowly getting into community building while looking for ways to develop a stronger engagement and a more personal relationship with their customers?

In this video, let’s discover the ways on how to build an online community and identify the type of community that will be beneficial for your business, your users, and potential customers.

Watch our full interview with Ben Winn, Manager, Community & Events at Catalyst, to learn more about online community building. Ben will help you to answer common questions about the customer community. He will share tips and best practices on how to evaluate your readiness to start a community and check for yourself if your goals can be achieved by investing in an online customer community.

00: 00 Intro
0: 22 What is an Online Community?
1: 03 Leveraging communities for SaaS Businesses
1: 58 Outcomes of Leveraging CS Community
3: 10 Why should you Invest in Online Communities?
4: 03 Community Building Resources to invest in
5: 57 Creating CS online community
11: 29 Customer Success Tech Stack

Watch the full interview to learn how you can build engaged communities for your business and your brand.

Here are the community tools recommended by Ben Winn:
Insided: /
Commsor: /

⏬ To get more community tools, Download the Customer Success Tech Stack now:
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BONUS RESOURCES!

⏬ Want to join a CS Customer Community? Download this pdf for a complete list of CS Communities:

📑 Must Read: Customer Advocacy: Definition for Customer Success
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🎥 Watch this video: How to Be a Customer-Centric Organization
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🎥 Video: From NPS surveys to growing advocacy
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