How do we ensure the delivery of value to customers in order to ensure the long-term value of customers?
In March 2021, inQuba and Microsoft co-hosted the webinar ‘Delivering Customer Value & Boosting Retention in Financial Services’. The speakers discussed the following:
• Value of customers versus value for customers
• Value as a multi-dimensional construct
• How to deliver value throughout customers’ journeys
• Case studies and practical examples
• How to take the next step to transform your business
Speakers: Vlad Daljac (Microsoft), Trent Rossini (inQuba), Antony Adelaar (inQuba)