Michael Lombardo, CEO of GlideFast Consulting, gives a demo of Incident Management in ServiceNow.
Incident Management allows users to keep employees productive and happy by ensuring they can easily contact support to track and fix issues. To learn more about ServiceNow Incident Management, visit: .
0: 15 — Reviewing fields on the incident report form
4: 34 — Short description functionality
6: 10 — Work notes features
7: 10 — Resolving an incident
9: 00 — Closure information features
GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
» Contact sales: t
» Learn more:
» Subscribe to our channel:
» Discover more insider knowledge: